Recordant offers training services developed around companies’ business models and goals and provides associates with clear, effective methods to improve their sales and service techniques.
Benefits |
Solution Applications |
- Comprehensive solution offered by consolidating business practice review, training, monitoring and assessing under Recordant. Eliminates need for extra consultants.
- Training available across management levels from associates to coaches to senior executives.
- Flexibility to train via webinars, in-person sessions and in the near future, podcasting through PRDs.
|
Sales Force Optimization:
- Design training script based on needs discovered through analysis of current customer/associate interactions.
- Coach associates and managers utilizing best practices taken directly from their business to leverage peer motivation and real-life examples.
- Coach managers on best techniques and language to connect with associates.
Compliance:
- Provide associates with clearly defined policies, procedures and expectations in order to monitor and achieve adherence.
Training Retention and Reinforcement:
- Train management on use of assessments to measure training effectiveness and use.
- Measure in near-real time training effectiveness and adjust if necessary to achieve maximum results. No wasted time and money on techniques that aren’t connecting.
|
