The chart below is intended to illustrate how the features and service offerings can work to form the key solutions. However, since each business model is different, please contact your sales representative to set up a plan that works best for you.
Recordant has comprised a powerful suite of features and service offerings that work separately or together to provide key business solutions. The solutions combine quantitative and qualitative data and are designed to help each business achieve their specific goals. Solutions achieved through the Recordant system include:
Market Research:
- Capture Voice of Customer, gain near real-time feedback on campaigns and promotions, and track competitive mentions to make informed decisions about your product and service offerings.
Sales Force Optimization:
- Improve your up-sell and cross-sell by recognizing key opportunities.
- Utilize best practices for motivation and coaching and use market research to train associates to recognize and sell to specific customer types while improving service, increasing sales and developing brand loyalty.
Compliance:
- Ensure that associates are adhering to company policy and utilizing proven scripts and techniques delivered during training.
Training Retention and Reinforcement:
- Continuously monitor training utiliziation by eliminating the dependence on infrequent, third-party assessments.
- Ensure that all coaches deliver the same message and identify areas where either coaches or associates need additional training to refine their skill set.
Risk Management
- Utilize recordings of previous interactions to eliminate the need to engage in a “he said/she said” situation.
- Provides protection against claims made against associates and serve as evidence in legal proceedings.
- Encrypted and permissions based access maintain the audio’s integrity.
To see how the Recordant system works, click here.