Recordant’s widely applicable solution provides actionable intelligence to both commercial and government markets. While a variety of quality monitoring and assurance solutions are marketed to the internet and call center channels, no technology has focused on the all important face-to-face interactions that occur at the so-called moment-of-truth. These interactions could occur in environments ranging from a retail store to a military recruiting office to a service window. Anywhere an associate has a chance to influence how their service, product or brand is perceived is an opportunity to leverage Recordant. While the problems, goals and specific solutions may be unique to a market vertical or customer, our proven process allows all business models to achieve measureable results.
Recordant Empowers You To:
- Create a sales and service culture, enhance the customer experience.
- Leverage real-world best practices to achieve company goals and ROIs.
- Collect competitive intelligence, learn what mavericks/defectors/complainers think.
- Access next-day feedback on promotion or product launch success.
- Understand how offers are presented, keys to buy decisions.
- Minimize employee turnover by providing tools that result in sales floor success.
- Create a "formal system" for training to ensure consistency in all stores, regardless of a manager's coaching strengths.
- Ensure consistent sales execution — make the offer, cross sell and up-sell
- Maximize your training investment; enable continuous skill development.
- Empower management with a daily dashboard to quickly identify opportunity for improvement, correct behaviors, and tailor coaching to individual needs.
- Allow district, regional and corporate management to be everywhere, every day.