Defense Agencies: Filling Boots to Fight the War on Terrorism
Recruiters on the frontlines of recruiting are like military personnel engaged on the frontlines of battle. It's not enough to know just the bottom line results – whether quota was achieved and statistics of the pipeline. It's also important to measure and hold recruiters and recruiting units accountable for their interactions – the dialogue between recruiters and applicants – that drive results.
You're selling a way of life, an opportunity to join an outstanding organization, fulfill a life's dream and make a difference in the defense of our country. Recordant is proving its efficacy in helping recruiters fill boots with qualified, motivated applicants – and with a significant cost savings and ROI.
Recruiters can use the Moment of Truth Intelligence™ solution, for example, to increase:
- Contact-to-interview rates
- Interview-to-MEPS conversions
- MEPS success rates
- Parental interview success rates
- Write rates
- Market share
Recruiting unit leaders are accountable for managing performance of a geographically-dispersed team. With Recordant's Moment of Truth Intelligence™ (MOTI) solution, unit leaders are empowered with anytime, anywhere access to their team's performance. MOTI identifies and delivers to unit leaders interactions requiring immediate attention, as either best practices or recruiters requiring coaching and improvement. Email notifications alert supervisors if a unit leader fails to achieve their minimum requirements to review, assess or coach. Comprehensive reporting and dashboards generate data on key performance indicators and are accessible across the command through a secure, web-based application.
Now, you can link interactions directly to recruiting results. Whether a target is hit or missed, you'll know why – and you'll know where to deploy training or other reinforcement to ensure success.
Let Recordant help you fill boots, to fight the war on global terrorism.
Civilian Agencies: Helping Agencies Enforce the Law and Deliver Quality Customer Service
Citizens, elected officials, the GAO, news media, and others scrutinize the quality of your agency's interactions with citizens. What you say and how you say it is as important as the quality of services you deliver. You are expected to engage your customers in a professional manner and have them walk away satisfied. At the same time, employees are asked to use interpersonal skills to enforce the law – asking citizens to comply with regulations, follow protocol, meet their obligations and provide accurate information. Whether collecting taxes, determining eligibility for government services, helping citizens process applications, fulfilling obligations due citizens or collecting information, government agencies are held accountable for enforcing the law with a level of customer service.
Not an easy task. To be fair, agency workers are dedicated to providing outstanding customer service to citizens, businesses and institutions. Interacting all day with every type of personality and problem takes aptitude in interpersonal skills and commitment to continuous self-improvement in measurable ways.
Recordant helps government agencies and their employees deliver citizen services with excellent customer experiences. Not only are citizens and watchdog overseers pleased, employees appreciate the objective review to how they have handled interactions.