Recordant offers both company and customer centric consulting designed to help turn audio-captured recordings into an actionable business plan.
Benefits |
Solution Applications |
- Review of business processes to identify strengths and weaknesses.
- Identify interactions that contain actionable data. Eliminate time wasted reviewing non-essential interactions.
- Identify word spots that will target most relevant interactions.
- Combine quantitative information (proficiency of word spots, assessment scores, classifications) with trending and market research to yield qualitative data which translates to an action plan.
- When necessary, serve as the human ear to extract the maximum level of intelligence from the captured interactions.
- Identifies client opportunities in sales, service and training areas.
- Discover and document business drivers.
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Market Research:
- Analysis and breakdown of customer types.
- Determination of the best products and services needed to achieve business goals.
- Research and analysis of marketing campaigns, promotions and language to determine customers’ reactions and perceptions.
- Eliminates money wasted on off-target marketing.
- Analysis of competitive mentions and relation to your business.
- Incorporation of findings into strategic marketing and productization plans.
Sales Force Optimization:
- Discovery and distribution of best practices. Train using real-life scenarios and utilize peer motivation.
- Design assessments to most effectively measure performance.
- Perform designated number of assessments per week.
- Determine correlation between offers made and sales made and tailor training to improve outcomes.
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