Recordant provides a web-based assessment tool allowing managers to review and score associate interactions, based on user-defined criteria, regardless of location.
Benefits |
Solution Applications |
- Web-based system ensures anywhere, anytime access to associates’ interactions and scores.
- Customizable forms can be tailored to fit each unit’s goals.
- Utilize multiple forms to measure different areas of performance.
- Non third-party dependent. Managers hear interactions first-hand. Eliminates bias.
- Use of word spots, bookmarks and annotations highlight key areas of the interaction allowing assessments to be performed more efficiently.
- Offers a broader view of an associate’s performance level than infrequent mystery shops provide.
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Sales Force Optimization:
- Provide associates with meaningful feedback on their performance. Utilize audio clip exportation to allow them to hear first hand areas of strength or weakness.
- Trend across departments, stores and regions to pinpoint areas where performance levels are low.
Training Retention and Reinforcement:
- Utilize scores to determine how effectively training is being implemented.
- Combine scores and trending to determine if all coaches deliver a consistent level and quality of training.
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